Refund policy

RETURN & REFUND POLICY

Last Updated: August 2026

At Being Naughty, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged during transit.
  • You received an incorrect product.
  • You received an incorrect size (subject to availability).
  • The product has a manufacturing defect.

To be eligible for a return:

  • The product must be unused, unwashed, and in its original condition.
  • All original tags and labels must remain attached.
  • The product must be returned in its original packaging.
  • The product must be free from perfume, makeup stains, deodorant marks, alterations, or any signs of use.
  • The original invoice or proof of purchase must be provided.

Non-Returnable Items

Returns or exchanges are not accepted for:

  • Products purchased during clearance, flash sale, or final sale.
  • Gift cards.
  • Customized or altered products.
  • Products damaged due to improper use, washing, or normal wear and tear.
  • Products returned without original tags or packaging.

Refund Process

Once the returned product is received and inspected at our warehouse, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days after the product is received at our warehouse.
  • Refunds will be credited to the original payment method used during purchase.
  • For Cash on Delivery (COD) orders, refunds will be processed via Bank Transfer, UPI, or Store Wallet Credit, based on the information provided by the customer.
  • Depending on your bank or payment provider, it may take an additional 3–7 business days for the refund to reflect in your account.

Exchange Policy

  • One-time size exchange is available per order, subject to stock availability.
  • Exchange requests must be made within 7 days of delivery.
  • Exchange is available only for the same product in a different size.
  • If the requested size is unavailable, a refund or store credit may be offered at our discretion.

Order Cancellation

  • Orders can be cancelled only before they are dispatched from our warehouse.
  • Once an order has been shipped, cancellation requests cannot be accepted.
  • If you no longer require the order after shipment, you may initiate a return after delivery, subject to our return eligibility criteria.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect product, Being Naughty will bear the return shipping charges.
  • For size exchanges or customer preference returns (where applicable), return shipping charges may be borne by the customer.

Contact Us

For any return, exchange, or refund-related queries, please contact us:

Email: info@beingnaughty.in
Phone: +91-92892 10038
Business Hours: Monday–Saturday | 10:00 AM – 6:00 PM (IST)